accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV030Municipal Purchases (Operating and Capital)530240491NoNoYesStatistic2006Descending accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV031Override Municipal Purchases (Operating and Capital)548259552NoNoYesStatistic2006Descending accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV230Total Number of Invoices Processed per $1,000,000 of Municipal Purchases (Operating and Capital) for Goods and Services98943548.26180.467NoYesYesService Level2005Revised March 2017 - Formerly named “ Total NumbeDescending1. Organizational Form 2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV240Average Dollars Spent per Procurement Card (P-card) Transaction894669837952235.74NoNoYesService Level2008Descending2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV245Percent of Payments that are Electronic63040982440.642NoNoYesService Level2008Aug 2017 - measure name changed from ... ElectroniDescending2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV317Accounts Payable Operating Cost per Invoice Processed568715989435.75NoYesYesEfficiency2005Revised March 2017 - Formerly “Accounts Payable OpAscending1. Organizational Form 2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV319Accounts Payable Operating Cost per Accounts Payable FTE568715871089.38NoNoYesEfficiency2007March 2017 - Group would like to identify an operaAscending1. Organizational Form 2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV325Number of Invoices Processed per Accounts Payable FTE98943812367NoYesYesEfficiency2005Revised March 2017 - Formerly "Number of InvoicesDescending1. Organizational Form 2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV410Percent of Invoices Paid Within 30 Days94129982440.958NoYesYesCustomer Service2005This is a customer service measure that representsDescending1. Organizational Form 2. Policy and Practices 3. Processes & Systems accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV415Percent of Invoices Paid Between 31 and 60 Days5505982440.056NoNoYesCustomer Service2005This is a customer service measure that representsAscending accounts_payable260002016Accounts PayableNiagaraAccounts PayableFINV420Percent of Invoices Paid 60 Days or Greater1252982440.013NoNoYesCustomer Service2005This is a customer service measure that representsAscending Child Care260002016Child CareNiagaraInputCHDC001Population453817NoNoYesStatistic2005Descending Child Care260002016Child CareNiagaraInputCHDC002Override PopulationNoNoYesStatistic2005Descending Child Care260002016Child CareNiagaraInputCHDC105Regulated Child Care Spaces in Municipality per 1,000 Children (12 and under)1158056.43205.21NoYesYesCommunity Impact2004Please note: If using OCCMS to determine "Total NDescending1. Demographics 2. Licensed Spaces Child Care260002016Child CareNiagaraInputCHDC110Fee Subsidy Child Care Spaces per 1,000 LICO (low income cut-off) Children16718.81189.67NoNoYesCommunity Impact2004Attempt to measure how well the economically challDescending1. Demographics 4. Funding 5. Data Availability Child Care260002016Child CareNiagaraInputCHDC112Percent of Spaces that are Subsidized1671115800.144NoYesYesCommunity Impact2008Descending2. Licensed Spaces 4. Funding Child Care260002016Child CareNiagaraInputCHDC115Percent of Children in the Municipality (12 and under) that are from Low Income Families (LICO)8810564300.156NoYesYesCommunity Impact2006To ensure consistency, it was agreed that for measAscending1. Demographics 5. Data Availability Child Care260002016Child CareNiagaraInputCHDC215Number of Full Day Equivalent Subsidized Child Care Spaces (Normalized) per 1,000 LICO (low income cut-off) Children28958.81328.604NoNoYesService Level2004When submitting data – each municipality shall proDescending3. Mix of Child Care Spaces 4. Funding 5. Data Availability Child Care260002016Child CareNiagaraInputCHDC220Operating Cost per Child (12 and under) in the Municipality4287925156430759.87NoNoYesService Level2005Best Start Planning is to be includedDescending2 Licensed Spaces 3 Mix of Child Care Spaces: 4 Funding: Child Care260002016Child CareNiagaraInputCHDC220TTotal Cost per Child (12 and under) in the Municipality4297429156430762NoYesYesService Level2009Descending2 Licensed Spaces 3 Mix of Child Care Spaces: 4 Funding: Child Care260002016Child CareNiagaraInputCHDC225Net Operating Cost (excluding subsidy and parent fees) per Child (12 and under) in the Municipality777627456430137.8NoNoYesService Level2005Descending2. Licensed Spaces 3. Mix of Child Care Spaces 4. Funding Child Care260002016Child CareNiagaraInputCHDC225TTotal Net Operating Cost (excluding subsidy and parent fees) per Child (12 and under) in the Municipality787131456430139.49NoNoYesService Level2009Descending2. Licensed Spaces 3. Mix of Child Care Spaces 4. Funding Child Care260002016Child CareNiagaraInputCHDC305Annual Child Care Cost per Normalized Subsidized Child Care Space1956306828956757.54NoYesYesEfficiency2004Determining the cost of subsidized spaces. Does nAscending1 Demographics: 3 Mix of Child Care Spaces: Clerks260002016ClerksNiagaraInputCLKS001Population453817NoNoYesStatistic2006Descending Clerks260002016ClerksNiagaraInputCLKS025Municipal Expenses (Operating)756510475NoNoYesStatistic2012Descending Clerks260002016ClerksNiagaraInputCLKS026Override Municipal Expenses (Operating)NoNoYesStatistic2012Members who use CLKS026 are asked to include a ComDescending Clerks260002016ClerksNiagaraInputCLKS270Number of Formal Freedom of Information (Legislated Freedom of Information Program) Requests per 100,000 Population1104.53824.24NoYesYesService Level2006Each partner is to follow their respective provincDescending8. Citizen Engagement 9. Complexity 10. Contentious Issues 11. Nature of Requests 12. Organizational Form 13. Political Climate 14. Practices & Policies 15. Privacy Protection Clerks260002016ClerksNiagaraInputCLKS318Operating Cost for Access and Privacy Programs per $1,000 Municipal Operating Expenses177937.427565100.24NoNoYesEfficiency2012Feb 2016 - Moved to publicly reportable Access anAscending8. Citizen Engagement 9. Complexity 10. Contentious Issues 11. Nature of Requests 12. Organizational Form 13. Political Climate. 14. Practices & Policies 15. Privacy Protection Clerks260002016ClerksNiagaraInputCLKS321Access and Privacy Staff Cost per Capita205726.14538170.45NoNoYesEfficiency2012Moved to publicly reportable - Dec 12, 2013 AugAscending8. Citizen Engagement 9. Complexity 10. Contentious Issues 11. Nature of Requests 12. Organizational Form 13. Political Climate. 14. Practices & Policies 15. Privacy Protection Clerks260002016ClerksNiagaraInputCLKS370Operating Cost for Freedom of Information Program per Formal Request106765110971NoYesYesService Level2006Graph single and upper-tier separately. NB: DisAscending8. Citizen Engagement 9. Complexity 10. Contentious Issues 11. Nature of Requests 12. Organizational Form 13. Political Climate. 14. Practices & Policies 15. Privacy Protection Clerks260002016ClerksNiagaraInputCLKS470Percent of Formal Freedom of Information Requests Handled Within 30 Days971100.882NoYesYesCustomer Service2006Descending8. Citizen Engagement 9. Complexity 10. Contentious Issues 11. Nature of Requests 12. Organizational Form 13. Political Climate. 14. Practices & Policies 15. Privacy Protection Clerks260002016ClerksNiagaraInputCLKS475Percent of Formal Freedom of Information Requests, Extensions and 3rd Party Notices Handled within Legislated Timelines1081100.982NoYesYesCustomer Service2013Descending8. Citizen Engagement 9. Complexity 10. Contentious Issues 11. Nature of Requests 12. Organizational Form 13. Political Climate. 14. Practices & Policies 15. Privacy Protection EMS (CF)260002016EMS (CF)NiagaraInputEMDS001Population453817NoNoYesStatistic2005Descending EMS (CF)260002016EMS (CF)NiagaraInputEMDS002Override Population0NoNoYesStatistic2005Descending EMS (CF)260002016EMS (CF)NiagaraInputEMDS005Geographic Area (Sq KM)1896NoNoYesStatistic2007Descending EMS (CF)260002016EMS (CF)NiagaraInputEMDS006Override Geographic Area (Sq KM)0NoNoYesStatistic2007Descending EMS (CF)260002016EMS (CF)NiagaraInputEMDS008Population Density239.35NoNoYesStatistic2006Descending EMS (CF)260002016EMS (CF)NiagaraInputEMDS009Override Population Density4538171896239.35NoNoYesStatistic2007Descending EMS (CF)260002016EMS (CF)NiagaraInputEMDS105Return of Pulse Upon Arrival at Hospital Following Medical Cardiac Arrest943010.312NoNoYesCommunity Impact2002Descending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS113Percent of EMS Responses Returned as CTAS 1 that are Captured by Advanced Care Paramedics (ACP7438550.869NoNoYesCommunity Impact2015February 2015 - New Measure February 2016 - movedAscending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS114Percent of EMS Responses Returned as CTAS 2 that are Captured by Advanced Care Paramedics (ACP)729692220.791NoNoYesCommunity Impact2015February 2015 - New Measure February 2016 - movedAscending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS135EMS Unit Hour Activity Codes 1 through 4645612162760.299NoNoYesCommunity Impact2005T3 - TMAX time . Case Study, set targets Feb 201Descending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS150Percent of Ambulance Time Lost to Hospital Turnaround31385227403.50.138NoYesYesCommunity Impact2006Evaluating means of including PRU time lost; SomeAscending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS155Percent of Ambulance Time in Excess of Standard 30 Minutes Lost to Hospital Turnaround18948.1313850.604NoNoYesCommunity Impact2008Evaluating means of including PRU time lost; SomeAscending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS226EMS Weighted Vehicle In-Service Hours per 1,000 Population206639453.817455NoYesYesService Level2006New measure - replaces EMDS225A which included supDescending1. Community Services 4. Governance 7. Urban vs. Rural EMS (CF)260002016EMS (CF)NiagaraInputEMDS229Unique Responses per 1,000 Population68620453.82151.21NoYesYesService Level2005Descending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS236EMS Vehicle Unique Response One per Scene: Codes 1 through 4, per Municipal Sq Km68620189636.2NoNoYesService Level2007Descending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS246Total EMS Patients Transported - Codes 1 through 4 per 1,000 Population43525453.81795.91NoNoYesService Level2003Source: Common OMBI Query + FIRDescending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS256EMS Operating Cost per 1,000 Population39638843453.81787345.43NoNoYesService Level2009Descending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS256TEMS Total Cost per 1,000 Population42030237453.81792615NoNoYesService Level2014Feb 2016 - moved to publicly reportableDescending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS260Percent of EMS Hours Staffed by Advance Care Paramedics (ACP)1820914872110.374NoNoYesService Level2002Uses actual payroll data to calculate what percentDescending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS306EMS Operating Cost per Weighted Vehicle In-Service Hour39638843206639192NoNoYesEfficiency2015Ascending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS306TEMS Total Cost per Weighted Vehicle In-Service Hour42030237206639203NoYesYesEfficiency2015New measure replacing 305T which included supervisAscending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS321EMS Operating Cost per Patient Transported (Codes 1 through 4, and All AMPDS)3963884343525910.71NoNoYesEfficiency2005Note: Need to be sure dispatch costs and costs ofAscending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS321TEMS Total Cost per Patient Transported (Codes 1 through 4 and All AMPDS)4203023743525965.66NoNoYesEfficiency2009Ascending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS430Response Time Performance Standard - Sudden Cardiac Arrest Within Six Minutes (SCA within 6 minutes)0.550.54970.5497NoYesYesCustomer Service2014Descending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS431Response Time Performance Standard - Canadian Triage & Acuity 1 (CTAS 1)0.80.75660.7566NoYesYesCustomer Service2014Ascending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS460Percent of Code 4 (AMPDS 1 and 2/DE, Optional C) Responses that are Returned as CTAS 1 or 20.293NoNoYesCustomer Service2007Measure of how accurately dispatcher categorizes eDescending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS462Percent of Code 3 (AMPDS 3) Responses that are Returned as CTAS 1 or 20.078NoNoYesCustomer Service2007Measure of how accurately dispatcher categorizes eAscending1. Community Services 2. Demographics 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS478Percent of Codes 3-4 that have a CTAS Value Recorded on Transport41972542060.7743NoNoYesCustomer Service2012Helps interpret measures 460 and 462 Feb 2016 - mAscending3. Dispatch EMS (CF)260002016EMS (CF)NiagaraInputEMDS805EMS Vehicle In-Service Hours - Ambulance205247.5NoNoYesStatistic2015NEW 2015 02 – Group agreed to exclude SupervisoryDescending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS810EMS Vehicle In-Service Hours - First Response Units2784NoNoYesStatistic2015Feb 2015 – Measure changed to exclude SupervisoryDescending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS815EMS Weighted In-Vehicle Service Hours – Ambulance and First Response Combined206639.5NoNoYesStatistic2015Feb 2015 - Measure changed to exclude SupervisoryDescending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS820Service Hours - Supervisory Units23526NoNoYesStatistic2015Feb 2015 - New measure replacing EMDS215A - same cDescending1. Community Services 3. Dispatch 4. Governance 5. Hospital Delay 6. Non Residents 7. Urban vs. Rural 8. Vehicle Mix EMS (CF)260002016EMS (CF)NiagaraInputEMDS48090th Percentile Call Processing Time (Dispatch) - EMS T0 -2 Code 4 (AMPDS 1 and 2/DE, optional in C) (HH:MM:SS)00:02:03NoYesYesCustomer Service2015This measure replaces the EMDS419 series of measurAscending Facilities260002016FacilitiesNiagaraInputFCLT106Electricity Consumption (kWh) for Headquarters (HQ) per Square Foot of HQ Building2388578.0119531012.23NoNoYesStatistic2012Feb 2016 - move to "Internal Use Only" when availaAscending1. Organizational Form 2. Building Stock Facilities260002016FacilitiesNiagaraInputFCLT111Natural Gas Consumption in Equivalent kwh for Headquarters (HQ) per Square Foot of HQ Building1512957.271953107.75NoNoYesStatistic2012Feb 2016 - move to "Internal Use Only" when availaAscending1. Organizational Form 2. Building Stock Facilities260002016FacilitiesNiagaraInputFCLT240Total Equivalent kWh Energy Consumption per Square Foot of Headquarter Building3901535.2819531020NoYesYesService Level2014Ascending1. Organizational Form 2. Building Stock Facilities260002016FacilitiesNiagaraInputFCLT335Operating Cost of Facility Operations for Headquarter Building (HQ) per Square Feet of HQ Building1270091.971953106.5NoNoYesEfficiency2014Do not include debt costsAscending1. Organizational Form 2. Building Stock Facilities260002016FacilitiesNiagaraInputFCLT335TTotal Cost of Facility Operations per Square Feet of Headquarter Building (HQ)2539435.2819531013NoYesYesEfficiency2014Ascending1. Organizational Form 2. Building Stock Facilities260002016FacilitiesNiagaraInputFCLT805Gross Square Footage of All Buildings Owned and Leased by Municipality2319063NoYesYesStatistic2010Result onlyDescending1. Organizational Form 2. Building Stock Facilities260002016FacilitiesNiagaraInputFCLT820Gross Square Footage of Headquarter (HQ) Building195310NoYesYesStatistic2010Result onlyDescending1. Organizational Form 2. Building Stock Fleet260002016Fleet & Management ServicesNiagaraInputFLET100Total Litres of Fuel Consumed per 100 Km (Light Duty Vehicles)428022.1126206.316.33NoNoYesCommunity Impact2010Ascending Fleet260002016Fleet & Management ServicesNiagaraInputFLET105Total Litres of Fuel Consumed per 100 Km (Medium Duty Vehicles)99867.383674.2127.181NoNoYesCommunity Impact2010Ascending Fleet260002016Fleet & Management ServicesNiagaraInputFLET110Total Litres of Fuel Consumed per 100 Km (Heavy Duty Vehicles)285121.795776.7449.4NoNoYesCommunity Impact2010Ascending Fleet260002016Fleet & Management ServicesNiagaraInputFLET206Number of Light Vehicles (EMS)21NoNoYesStatistic2005Descending2. Fleet Mix and Usage Fleet260002016Fleet & Management ServicesNiagaraInputFLET209Total Number of Ambulances (EMS)42NoNoYesStatistic2005Descending2. Fleet Mix and Usage Fleet260002016Fleet & Management ServicesNiagaraInputFLET227Number of Light Vehicles - Municipal Equipment156NoYesYesStatistic2005Descending2. Fleet Mix and Usage Fleet260002016Fleet & Management ServicesNiagaraInputFLET227AAverage Age in Years - Light Vehicles - Municipal Equipment981.21566.3NoNoYesService Level2008Descending Fleet260002016Fleet & Management ServicesNiagaraInputFLET228Number of Medium Vehicles - Municipal Equipment20NoYesYesStatistic2005Descending2. Fleet Mix and Usage Fleet260002016Fleet & Management ServicesNiagaraInputFLET228AAverage Age in Years - Medium Vehicles - Municipal Equipment173.4208.7NoNoYesService Level2008Descending Fleet260002016Fleet & Management ServicesNiagaraInputFLET229Number of Heavy Vehicles - Municipal Equipment31NoYesYesStatistic2005Descending2. Fleet Mix and Usage Fleet260002016Fleet & Management ServicesNiagaraInputFLET229AAverage Age in Years - Heavy Vehicles - Municipal Equipment129.3314.2NoNoYesService Level2008Descending Fleet260002016Fleet & Management ServicesNiagaraInputFLET306Operating Cost per Light Vehicle KM (EMS)1256464526310.28NoNoYesEfficiency2005All in costsAscending2. Fleet Mix and Usage 4. Policy and Processes Fleet260002016Fleet & Management ServicesNiagaraInputFLET309Operating Cost per Ambulance KM (EMS)794427.618397410.43NoNoYesEfficiency2005All in costsAscending2. Fleet Mix and Usage 4. Policy and Processes Fleet260002016Fleet & Management ServicesNiagaraInputFLET326Operating Cost per Vehicle KM (Municipal Equipment)1568997.0335657250.44NoNoYesEfficiency2005All in costs; all equipmentAscending2. Fleet Mix and Usage 4. Policy and Processes Fleet260002016Fleet & Management ServicesNiagaraInputFLET327Operating Cost per Light Vehicle KM (Municipal Equipment)781461.0226206300.3NoYesYesEfficiency2005All in costsAscending2. Fleet Mix and Usage 4. Policy and Processes Fleet260002016Fleet & Management ServicesNiagaraInputFLET328Operating Cost per Medium Vehicle KM (Municipal Equipment)181106.993674210.49NoYesYesEfficiency2005All in costsAscending2. Fleet Mix and Usage 4. Policy and Processes Fleet260002016Fleet & Management ServicesNiagaraInputFLET329Operating Cost per Heavy KM (Municipal Equipment)606429.025776741.05NoYesYesEfficiency2005All in costsAscending2. Fleet Mix and Usage 4. Policy and Processes Fleet260002016Fleet & Management ServicesNiagaraInputFLET347CAMFM Door Rate: In-house Shop Rate for Vehicle Maintenance, Repairs, etc.92NoYesYesEfficiency2007Include the following description in the PerformanAscending Fleet260002016Fleet & Management ServicesNiagaraInputFLET415Service Request Rate: Percent of Non PM (Planned or Preventative Maintenance) Work Order Hours548396230.57NoYesYesService Level2012Ascending Gen. Government (MPM260002016General Government (MPMP)NiagaraInputGENG050Municipal Expenses (Operating)755947942YesNoYesStatistic2010Ascending Gen. Government (MPM260002016General Government (MPMP)NiagaraInputGENG051Override Municipal Expenses (Operating)755947942NoNoYesStatistic2010Ascending Gen. Government (MPM260002016General Government (MPMP)NiagaraInputGENG901Operating Costs for Governance and Corporate Management as a Percent of Total Municipal Operating Costs87253847559479420.0115YesNoYesEfficiency2002Ascending1. Full-time vs. part time Councils 2. Level of Government 3. Organizational Form Gen. Government (MPM260002016General Government (MPMP)NiagaraInputGENG901TTotal Cost for Governance and Corporate Management as a Percent of Total Municipal Costs144616948214453130.0176YesYesYesEfficiency2012Ascending general_revenue260002016General RevenueNiagaraGeneral RevenueGREV210Total Percent of General Revenues Billed664553243816840240.174NoYesYesService Level2006Descending1. Government Structure 2. Policy and Practices 3. Processes and Systems general_revenue260002016General RevenueNiagaraGeneral RevenueGREV310Operating Cost of Accounts Receivable Function per Invoice365601621545.88NoYesYesEfficiency2006Costs Include: All costs: cash receipts, billingsAscending1. Government Structure 2. Policy and Practices 3. Processes and Systems general_revenue260002016General RevenueNiagaraGeneral RevenueGREV320Percent of Billings Outstanding Over 90 Days at Year End2986513260762240.11NoNoYesEfficiency2006Year end closing balance as reported Feb 2016 - mAscending1. Government Structure 2. Policy and Practices 3. Processes and Systems general_revenue260002016General RevenueNiagaraGeneral RevenueGREV325Bad Debt Write Off as a Percent of Billed Revenue168089664553240.003NoYesYesEfficiency2006Ascending1. Government Structure 2. Policy and Practices 3. Processes and Systems general_revenue260002016General RevenueNiagaraGeneral RevenueGREV335Average Collection Period in Days3653.7996.31NoYesYesEfficiency2006May 2016-The Accounts Receivable balance includesAscending1. Government Structure 2. Policy and Practices 3. Processes and Systems Hostels260002016Emergency HostelsNiagaraInputHSTL001Population453817NoNoYesStatistic2005Descending Hostels260002016Emergency HostelsNiagaraInputHSTL002Override PopulationNoNoYesStatistic2005Descending Hostels260002016Emergency HostelsNiagaraInputHSTL008Population Density239.35NoNoYesStatistic2006Descending Hostels260002016Emergency HostelsNiagaraInputHSTL105Average Length of Stay in Days per Admission to Emergency Shelters (Adults and Children)68257569412NoYesYesCommunity Impact2004HSTL105 is not a roll-up measure of HSTL115 plusAscending1. Ancillary services 2. Municipal Policy 3. Climate 4. Client Profile 5. Supply vs. demand 6. Political Climate 7. Other Housing Services 8. Availability 9. Immigration 10. Information Systems 11. Vacancy Rates in Rental Properties Hostels260002016Emergency HostelsNiagaraInputHSTL110Average Length of Stay in Days per Admission to Emergency Shelters (Singles)4573648059.5NoYesYesCommunity Impact2004Ascending1. Ancillary services 2. Municipal Policy 3. Climate 4. Client Profile 5. Supply vs. demand 6. Political Climate 7. Other Housing Services 8. Availability 9. Immigration 10. Information Systems 11. Vacancy Rates in Rental Properties Hostels260002016Emergency HostelsNiagaraInputHSTL115Average Length of Stay in Days per Admission to Emergency Shelters (Families)614627122.7NoYesYesCommunity Impact2004Ascending1. Ancillary services 2. Municipal Policy 3. Climate 4. Client Profile 5. Supply vs. demand 6. Political Climate 7. Other Housing Services 8. Availability 9. Immigration 10. Information Systems 11. Vacancy Rates in Rental Properties Hostels260002016Emergency HostelsNiagaraInputHSTL205Average Nightly Number of Emergency Shelter Beds Available per 100,000 Population1924.53842.3NoYesYesService Level2004Descending2. Municipal Policy 6. Political Climate Hostels260002016Emergency HostelsNiagaraInputHSTL216Percent of Contracted Emergency Shelter Beds Available1921921NoNoYesService Level2006Results can be influenced by significant events inDescending2. Municipal Policy 3. Climate 6. Political Climate Hostels260002016Emergency HostelsNiagaraInputHSTL310Operating Cost of Emergency Shelter Program per 100,000 Population23191624.538511053.77NoYesYesEfficiency2016New measure April 2017 - replaces HSTL310TAscendingTo be determined Human Resources260002016Human ResourcesNiagaraInputHMRS020Municipal Expenses (Operating)756510475NoNoYesStatistic2006Descending Human Resources260002016Human ResourcesNiagaraInputHMRS021Override Municipal Expenses (Operating)756510475NoNoYesStatistic2006Descending Human Resources260002016Human ResourcesNiagaraInputHMRS305TTotal Cost for Human Resources Administration per T4 Supported30172314213716NoYesYesEfficiency2014Ascending Human Resources260002016Human ResourcesNiagaraInputHMRS406Overall Permanent Voluntary Employee Turnover30534090.0895NoYesYesCommunity Impact2008Feb 2016 - move to 'Internal Use Only' when categoAscending